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Frequently Asked Questions

• How long does shipping take?

  Our items are individually made with love for each of our buyers. Because of this, our processing time is 2-5 business days (depending on order volume) plus transit time, but typically much faster. We know our customers want their items as quickly as possible!

• What is your return policy?

  Because all of our items are custom and made to order, our policy is exchange only. In the event that you'd like to exchange your item due to wrong sizing (due to printer fault) or damage upon receipt, please contact us through Etsy as soon as possible (limit is 15 days after item is delivered) with your email address provided. We will send a copy of our exchange protocol to your email address which you will fill out and include with the return package.
  
  Buyer is responsible for return shipping cost of item (shipping of new item is covered).
  
  We will send your exchange out ASAP after receiving the return package. Please note, though we do our best to get exchanges out as fast as possible, new sales must take priority so there may be a slight delay in receiving your new item. We appreciate your patience and understanding.

  Please check your ordered size carefully, we can only exchange on wrong sizing if you have been sent an incorrect size.

• Do you ship internationally?

  We do! For international orders outside of the US and Canada, please purchase from our Etsy store: https://proseandthreads.etsy.com

• How can I track my order?

  Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey.

• Are your products eco-friendly?

  We're committed to sustainability. Many of our products use recycled materials and eco-friendly production methods. We print on US Cotton that is ethically sourced.

• I only received part of my order, where's the rest?

  Orders ship separately as items are completed. We work with multiple printing partners, so multiple items may arrive in different packages. You’ll receive tracking updates as each ships. However, please do get in touch if your order is not with you within 14 days of placing it.

• My tracking says delivered, but I don't have it?

  Carriers sometimes mark packages as delivered early. Allow a few days—if it still hasn’t arrived, let us know!

• Can I change or cancel my order?

  Email us within 24 hours—We can't gurantee after this time but we will try!

• Can I change my shipping address after placing an order?

  You can! please email us within 24 hours. We cannot gurantee after this time. Please note, there are no refunds if your items is delivered to an incorrect address - please check this carefully beforehand.

• How should I care for my garments?

  For both our Comfort Colors tees (100% cotton) and our sweatshirts (50% cotton 50% polyester)

  Machine wash: cold (max 30C or 90F); Non-chlorine: bleach as needed; Tumble dry: low heat; Do not iron; Do not dryclean.